When it comes to returning or exchanging an item, the seller from whom you made your purchase is your primary point of contact. Each seller on OnlyLatest manages their orders independently, taking responsibility for cancellations, refunds, and returns.
How Do Refunds and Returns Work on OnlyLatest?
Refunds and returns on OnlyLatest are designed to be straightforward. After completing a sale, buyers can navigate to the "Orders" section of their account. Here, you will find an option labelled "Cancel Order." Providing a reason for cancellation is required. Once submitted, the seller receives your request and can either accept or reject it based on their specific refund policy for the product.
If the seller agrees to accept the return, be sure to confirm the return details through messaging before sending the item back. Additionally, when checking your orders for potential returns, ensure that the product status indicates "Fulfilled." We recommend reviewing the refund and return policy displayed under each product before purchasing to avoid any misunderstandings.
What Are Listing Policies on OnlyLatest?
Each seller on OnlyLatest must establish their policies before listing any products. This includes setting terms for refunds, exchanges, and returns, which are mandatory for every item they sell. Sellers have the discretion to offer varying return policies or decline returns for specific items. It's advisable to review the policies for each item, especially when making multiple purchases from the same shop.
The Seller Wasn’t Able to Help
If the seller is unable to assist you, your next step is to seek help from OnlyLatest by opening a case through our Request Help Center. With OnlyLatest's Purchase Protection program for qualifying orders, you will receive a full refund if your order never arrives, arrives damaged, or isn’t as described.