At OnlyLatest, we understand that sometimes a purchase might not meet your expectations. To support our customers, we have a clear and fair refund and return policy. Here’s what you should know:
Every seller on OnlyLatest establishes their own refund and return policies, so it’s crucial to review these terms before making a purchase. This ensures you’re aware of the specific conditions associated with the items you’re buying. Generally, most sellers accept returns for items that are in their original condition and packaging, but the return timeframe may vary.
To initiate a return or exchange, contact the seller directly through your order history. Each seller manages their orders, including cancellations, refunds, and returns, so be sure to provide a clear reason for your return when reaching out.
Once the seller receives your return request, they will assess it and either approve or deny it based on their policy. If approved, you’ll receive detailed instructions on how to proceed with the return, including any necessary shipping information.
It's also important to check the product listing for any specific return policies that may apply to your purchase. Some items may have unique conditions regarding returns or might be ineligible for return due to hygiene reasons, custom orders, or other seller-specific terms.
If you encounter any challenges with the refund or return process or if the seller is unable to assist you, feel free to reach out to the OnlyLatest support team through our Request Help Center. We are here to help you resolve any issues and ensure you have a positive shopping experience.