At Jirle, we have a clear policy on account suspension and termination to ensure a safe and trustworthy marketplace for all users. Here's an overview of our policy:
Account Suspension
Reasons for Suspension:
Accounts may be suspended for various reasons, including, but not limited to:
Violation of our Terms of Service or community guidelines
Engaging in fraudulent or deceptive practices
Failing to comply with payment or shipping requirements
Receiving excessive complaints from buyers
Notification:
If your account is suspended, you will receive an email notification detailing the reason for the suspension and any steps you can take to resolve the issue.
Resolution Process:
Users may appeal a suspension, and our support team will review the appeal and reach out with a response accordingly.
Account Termination
Termination Reasons:
Accounts may be terminated for serious violations, such as:
Continued non-compliance with our policies after suspension
Engaging in illegal activities or breaching applicable laws
Any actions that compromise the safety and integrity of our marketplace
Finality of Termination:
Once an account is terminated, access to the account and any associated data will be permanently removed. This decision is typically considered final.
User Rights
Users have the right to request information regarding their account status and the reasons for any suspension or termination.
We encourage all users to review our Terms of Service and community guidelines to understand their rights and responsibilities.