At Jirle, we have established a clear process for resolving disputes between buyers and sellers to ensure fairness and transparency. Here’s how we manage disputes:
Initial Communication
Buyers and sellers are encouraged to communicate directly to resolve issues amicably. This includes discussing concerns about product quality, shipping delays, or misunderstandings.
Filing a Dispute
If direct communication does not resolve the issue, either party can file a dispute through the Jirle platform. To do so, simply access the "Orders" section in your account and select the relevant transaction.
Documentation Submission
Both parties may be required to submit documentation related to the dispute, such as order confirmations, shipping receipts, and any relevant correspondence.
Investigation
Once a dispute is filed, Jirle’s support team will review the submitted information. We aim to gather all necessary facts to make an informed and fair decision.
Resolution Options
Depending on the nature of the dispute, potential resolutions may include:
Issuing a refund to the buyer
Providing a replacement product
Resolving shipping issues
The resolution will be based on our policies, the evidence provided, and the case's specifics.
Final Decision
After reviewing all information, Jirle will communicate the final decision to both parties. We strive to resolve disputes within a reasonable timeframe, typically within 5-10 business days.
Appeals Process
If either party is dissatisfied with the resolution, they may appeal the decision by contacting Jirle support with additional information. We will review the appeal and respond accordingly.
Commitment to Fairness
Jirle is committed to ensuring a fair marketplace for both buyers and sellers. Our dispute resolution process is designed to be transparent and impartial, helping maintain trust within our community.